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voicemail saying full when empty

SimonRitch
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My Voicemail is saying full when it's empty. I've changed phones and I've still got the same issue. My phone is iphone 15. I've been onto 02 numerous times over past four months but nothing gets done to fix the issue. Help appreciated.

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Enlli
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Have you tried switching it off and leaving it for a day before restarting?

Guide: All you need to know about O2 Voicemail 901 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 13
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SimonRitch
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Yes tried that another reactivating voicemail. It's not the phone as same thing happening on the new one.

Message 3 of 13
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MI5
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@SimonRitch 

Keep on to O2 to reset your voice mailbox.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 13
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SimonRitch
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Been doing it for months, no joy from customer service . 

Message 5 of 13
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MI5
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@Dave-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 13
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Dave-O2
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Thanks for the tag @MI5 

 

@SimonRitch Can you please drop me a PM with some more details and I'll take a closer look 👍

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Message 7 of 13
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snukems
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Can you possibly help me please as im having a very similar issue and I posted about it months ago. It's still not been fixed since I upgraded last year in September/October. I rely heavily on voicemail as I am in and out of hospital. I get constantly fobbed off with tech support is looking into it. And everyone gets told my mailbox is full but when I call it there is no new messages and no saved messages. I go into hospital to have my colon removed in two weeks so I desperately need this fixed. I even went into store a few times and spent several hours while they attempted to get tech support to sort it. I just need the mailbox at the server to be emptied and reset for me to be able to use my mailbox again. 

Message 8 of 13
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pgn
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Persist with O2, @snukems - you can get them via Social Media as in the link just below. Nudge them occasionally until they come back to you.

Do ask them to reset your mailbox as mentioned further up this thread, @snukems. Good luck!

Message 9 of 13
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Cleoriff
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OR @pgn we might be able to ask @Dave-O2 to help @snukems. Going into hospital for major surgery is not good if you don't have a fully functioning phone/voicemail.

Veritas Numquam Perit

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Message 10 of 13
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