voicemail saying full when empty

[SimonRitch]

My Voicemail is saying full when it's empty. I've changed phones and I've still got the same issue. My phone is iphone 15. I've been onto 02 numerous times over past four months but nothing gets done to fix the issue. Help appreciated.

[Oxonian]

@pgn 

@Cleoriff 

I must admit that I have never found O2 voicemail satisfactory in recent years. I do not use it but I still get "phantom" messages saying that I have got voicemails. When I check, I find that there aren't any. 

I am well aware of the workaround to clear this ; but the problem inevitably recurs within two or three weeks. I have no option but to simply ignore the message as an irritant. 👍 

[Dave-O2]

Thanks for the tag @Cleoriff 

@SimonRitch case is still active and ongoing to try and find a fix.

Once there this has been confirmed, I'll also apply this to your account @snukems 

[SimonRitch]

Thank you. 

[snukems]

Did anyone ever manage to fix the voicemail ? My issues are still ongoing 

[Enlli]

@snukems As the last post was nine months ago we can only assume that it has

[snukems]

Did you find the fix? My issues are still ongoing and no one seems to be able to do anything and keep closing my complaints 

[pgn]

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@snukems wrote:

Did you find the fix? My issues are still ongoing and no one seems to be able to do anything and keep closing my complaints 

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If your Voicemail needs to be reset by O2, only they can do that - search for voicemail in the search bar above will get you some answers... @Dave-O2 is the community manager, but won't be back in until Monday.

Good luck!

[Oxonian]

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@snukems wrote:

Did you find the fix? My issues are still ongoing and no one seems to be able to do anything and keep closing my complaints 

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We understand @snukems that is currently taking O2 up to eight weeks to investigate and respond to complaints. Furthermore, if you resubmit your complaint before O2 have responded, you run the risk of the "new" complaint having been considered to supersede the "older" complaint and that resets the clock to zero. 

These links detail how to make complaints and how to escalate them :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250924+V0.2.comp.pdf

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf

However, as suggested by @pgn, please await the return of @Dave-O2 on Monday ; he might be able to fix this far more quickly for you. 👍

[Dave-O2]

Thanks for the tags @pgn, @Oxonian 

@snukems Can you please drop me a PM with some more details and I'll take a closer look 👍