update a phone username in o2 business account

[MaureenHardy]

I'm trying to update the names of the users inside my business account and it says when I log in there should be 2 options, Bill Analyser and My Account, and that it's possible by clicking My Account. But I can only see Bill Analyser. Why can't I see the second option, and what can I do?

This O2 help vid shows what I should be able to see, but can only see half of!

https://www.youtube.com/watch?v=lrmXV5hEbCM

[MI5]

@MaureenHardy 

You need to call 8002 and speak to customer services.