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unable to receive verification sms

Jo1232
Level 1: Joiner
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Hi

 

I am hoping someone can help, I have had my number ported over from EE to o2 on Tuesday, i had to have a sim swap yesterday in store as the number would not link with the iPhone after porting to set up i message and facetime, that seems to have sorted that issue and can now access imessage/facetime and receive messages, however i cannot receive SMS which are being sent to verify logins for different accounts, make payments, access banking, can anyone help i am ready to cancel the contract as still in cooling off period, have never had so much hassle with a phone before .

thanks in advance :slight_smile: 

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MI5
Level 94: Supreme
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@Jo1232 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 36: Perceptive
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@Jo1232 

Did you ask for help with this problem when you visited the O2 retail store ? 

If you are local to the store, an alternative to the suggestion by @MI5 might be to revisit the store and to ask if they can help. 

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