unable to make and receive calls while abroad

[GettingTiredNow]

Does anyone have contact details for technical support?

I have been on the phone with the support teams for days and no one can resolve the issue. I am abroad, my package covers Europe, but I can only receive text message - I can not send them, I can not make or receive calls. Support team sees everything is active. I have tried different devices and roaming settings - my sim behaves as it has never been activated. 

It is impossible to go through to someone knowledgeable. How to get through to technical support?

[MI5]

@GettingTiredNow 

You can only contact customer service as you have done.

They would need to escalate to tech. Not something you can do.

If you're on PAYG it won't get fixed anyway as O2 PAYG  doesn't work in many EU countries currently.

[Oxonian]

Welcome to this O2 customer to customer community @GettingTiredNow. Please note that there is no formal O2 presence on here so we cannot access your account or provide other direct help.

I suggest that you consider messaging O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems. 👍