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unable to make and receive calls while abroad

GettingTiredNow
Level 1: Joiner
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on ‎15-10-2024 16:20

on ‎15-10-2024 16:20

Does anyone have contact details for technical support?

I have been on the phone with the support teams for days and no one can resolve the issue. I am abroad, my package covers Europe, but I can only receive text message - I can not send them, I can not make or receive calls. Support team sees everything is active. I have tried different devices and roaming settings - my sim behaves as it has never been activated. 

It is impossible to go through to someone knowledgeable. How to get through to technical support?

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MI5
Level 94: Supreme
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on ‎15-10-2024 16:51

on ‎15-10-2024 16:51

@GettingTiredNow 

You can only contact customer service as you have done.

They would need to escalate to tech. Not something you can do.

If you're on PAYG it won't get fixed anyway as O2 PAYG  doesn't work in many EU countries currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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