Unable to receive calls or texts

[Matty5]

I am unable to receive calls or texts for 2 months now. 
customer support are no help and it has been "escalated" multiple times.
I can still call out use mobile internet and send texts.
when people call me it says the number is invalid. 

I have full network and tried everything on my phone side and have also put a different sim into phone and that can receive calls and texts. 
Putting sim in a different phone and still unable to receive calls or texts

anyone else with the same problem or a solution?  as I need access to my 2fa accounts.

[MI5]

@Matty5 

You need to persevere with O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Matty5]

unfortunately that seems like the only way (n) 

[Matty5]

still waiting for the issue to be fixed.

Every time I call they say its been escalated, please call back again in 5 days. 
still locked out of all my 2fa accounts.

[Oxonian]

Did you @Matty5 contact the social media team as advocated by @MI5 ? 

If you didn't, I suggest that you do ; they are based in the UK and have a strong reputation when it comes to solving customer problems. 👍 

[Matty5]

yeah I contacted them, they said the same thing unfortunately. so still a waiting game for me