Unable to receive calls or texts
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on 04-10-2024 19:56
I am unable to receive calls or texts for 2 months now.
customer support are no help and it has been "escalated" multiple times.
I can still call out use mobile internet and send texts.
when people call me it says the number is invalid.
I have full network and tried everything on my phone side and have also put a different sim into phone and that can receive calls and texts.
Putting sim in a different phone and still unable to receive calls or texts
anyone else with the same problem or a solution? as I need access to my 2fa accounts.
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on 04-10-2024 20:04
You need to persevere with O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-10-2024 20:56
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on 04-10-2024 20:56
unfortunately that seems like the only way (n)
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on 28-10-2024 21:17
still waiting for the issue to be fixed.
Every time I call they say its been escalated, please call back again in 5 days.
still locked out of all my 2fa accounts.
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on 29-10-2024 19:53
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on 29-10-2024 19:53
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on 15-11-2024 15:25
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on 15-11-2024 15:25
yeah I contacted them, they said the same thing unfortunately. so still a waiting game for me