14-10-2024 16:34 - edited 14-10-2024 16:38
14-10-2024 16:34 - edited 14-10-2024 16:38
as per subject line really. partner swapped the sim from their old phone to their new phone (same brand of Android phone) which had no issues with rcs messages, but in the new phone its trying to verify the number constantly.
if i go into their google account, the number is correct and verified. tried going through the google help pages and to google tech support and they say it looks like a carrier issue.
anyone know how to fix the problem, or have a contact that can fix the problem, as they use some of the features quite a lot.
Thanks in advance
14-10-2024 17:51
Try using the Google message app of Plat store if not already using it.
Never had a problem with that app.
14-10-2024 21:27
thats exactly what they are using. i wasnt aware of anything else coming pre installed in android
14-10-2024 21:48
You didn't say which Android phone and yes, branded devices use their own apps for messaging.
15-10-2024 15:13
15-10-2024 15:13
both were/are motorola
15-10-2024 15:42
I'd uninstall updates and re-update it make sure it's the latest version that's installed.
15-10-2024 19:03 - edited 15-10-2024 19:03
15-10-2024 19:03 - edited 15-10-2024 19:03
i did an update on it at the weekend for them and it made no difference, and id assume it was the most recent version
15-10-2024 19:07
Do they still have the old phone, or another phone to try the sim in?
If so, put the sim back in it and if RCS works, it's a setting or app issue with the new phone.
If not, the next step would be get a new sim, but come back with the results of that test first.
16-10-2024 17:46
only phones we have are ones used by other family members. the old one is DOA. might have to go to the o2 shop to get sorted. at least they should have something they can try the sim in, if thats whats required
16-10-2024 18:56
That seems like the obvious thing to do then @turbopete
Just check first that the Google Play Services app is up to date too.