transfer of old number from virgin to new 02

[johnm69]

I changed to o2 from virgin media ,I filled on the online form to keep my old number , however the signal is gone from virgin sim, but no number transfer on new o2 sim. I can recieve messages and calls on WhatsApp but not normal texts or calls.
I have tried switching my phone on and off, but nothing, can someone help?

[Cleoriff]

@johnm69 

Ports don't happen over the weekend. Just keep rebooting your phone.

If you can borrow a phone, use a landline or Skype to contact O2, all numbers are in this guide

Guide: Coronavirus Community Help and Support 

[MI5]

@johnm69 

When did your virgin SIM lose connection?

Are you using the same Virgin phone too as it is probably locked to Virgin and you'll need them to unlock it for you.

[Martin-O2]

Hey @johnm69 has your port now gone through properly or are you still having issues?

[johnm69]

No still having issues still no number change

[MI5]

@johnm69 

Are you using a new O2 phone or your old Virgin one?

[johnm69]

Its a new sim free handset

[MI5]

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@johnm69 wrote:
Its a new sim free handset

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From where?

Do you have any known working sim cards to try in it?