Re: transfer of old number from virgin to new 02

johnm69 · ‎26-09-2020

I changed to o2 from virgin media ,I filled on the online form to keep my old number , however the signal is gone from virgin sim, but no number transfer on new o2 sim. I can recieve messages and calls on WhatsApp but not normal texts or calls.
I have tried switching my phone on and off, but nothing, can someone help?

Cleoriff · ‎26-09-2020

@johnm69

Ports don't happen over the weekend. Just keep rebooting your phone.

If you can borrow a phone, use a landline or Skype to contact O2, all numbers are in this guide

Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎26-09-2020

@johnm69

When did your virgin SIM lose connection?

Are you using the same Virgin phone too as it is probably locked to Virgin and you'll need them to unlock it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎28-09-2020

Hey @johnm69 has your port now gone through properly or are you still having issues?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

johnm69 · ‎28-09-2020

No still having issues still no number change

MI5 · ‎28-09-2020

@johnm69

Are you using a new O2 phone or your old Virgin one?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

johnm69 · ‎28-09-2020

Its a new sim free handset

MI5 · ‎28-09-2020

@johnm69 wrote:
Its a new sim free handset

From where?

Do you have any known working sim cards to try in it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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