transfer of old number from virgin to new 02
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on 26-09-2020 08:31
I have tried switching my phone on and off, but nothing, can someone help?
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on 26-09-2020 09:13
Ports don't happen over the weekend. Just keep rebooting your phone.
If you can borrow a phone, use a landline or Skype to contact O2, all numbers are in this guide
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
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on 26-09-2020 09:45
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on 26-09-2020 09:45
When did your virgin SIM lose connection?
Are you using the same Virgin phone too as it is probably locked to Virgin and you'll need them to unlock it for you.
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on 28-09-2020 13:26
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on 28-09-2020 13:26
Hey @johnm69 has your port now gone through properly or are you still having issues?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 28-09-2020 13:33
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on 28-09-2020 13:36
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on 28-09-2020 13:36
Are you using a new O2 phone or your old Virgin one?
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on 28-09-2020 13:38
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on 28-09-2020 13:43
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on 28-09-2020 13:43
@johnm69 wrote:
Its a new sim free handset
From where?
Do you have any known working sim cards to try in it?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

