screen broken

[alex32]

Hi i am trying to upgrade my phone through my o2 account as the screen on my current phone is broken and will not unlock. To proceed it is saying i am being send a code via text message to confirm it is me but i obviously cannot see the code. How do i get past this?

[Bambino · Accepted solution]

@alex32 You can reach O2 sales via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

You can download and use Skype to call the 0800 number: 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

[jonsie]

Can you possibly put your sim card in a friend's or family member's phone to receive the text @alex32 

[MI5]

@alex32 

You can also upgrade in store if you take some ID with you such as passport or drivers license.