Solved: Re: screen broken

alex32 · ‎20-11-2021

Hi i am trying to upgrade my phone through my o2 account as the screen on my current phone is broken and will not unlock. To proceed it is saying i am being send a code via text message to confirm it is me but i obviously cannot see the code. How do i get past this?

Bambino · ‎20-11-2021

@alex32 You can reach O2 sales via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

You can download and use Skype to call the 0800 number:

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎20-11-2021

@alex32 You can reach O2 sales via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

You can download and use Skype to call the 0800 number:

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

I DO NOT WORK FOR O2

jonsie · ‎20-11-2021

Can you possibly put your sim card in a friend's or family member's phone to receive the text @alex32

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-11-2021

@alex32

You can also upgrade in store if you take some ID with you such as passport or drivers license.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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