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screen black

Main
Level 1: Joiner
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on ‎08-04-2020 09:57

on ‎08-04-2020 09:57

My Galaxy A 10 the screen is black, phone still rings but can't answer.

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MI5
Level 94: Supreme
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on ‎08-04-2020 10:07

on ‎08-04-2020 10:07

It will be easier to contact Samsung for advice.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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on ‎08-04-2020 10:07

on ‎08-04-2020 10:07

@Main 

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select. The device powers down completely. It is recommended that the device be powered up in Safe Mode.

Veritas Numquam Perit

Girl in a jacket
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