porting my old number

[Crosstrees]

I have tried 2 times to port my old number but have twice had an email from BuePrism(UK) saying it has been rejected as info provided for security checks is incorrect. Is this a scam if not how do I speak to a person at 02 to help me port my number 

Thank you 

[Cleoriff · Accepted solution]

Hi @Crosstrees 

All info is in this guide Guide: Migration & porting into O2  

Give O2 a call on 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.