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poor internet speed 0.3mb / sec

rimmus
Level 1: Joiner
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when will the work on the post code tn11 postcode removed for privacy be finished? 2 months already problems with the Internet, and 3g

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pgn
Level 75: Digital Don
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A quick check on a couple of random TN11 postcodes shows a mast in repair until 07-Sep (5AS) and oversubscribed services (1AA).  

This guide will help you keep track and keep reporting your problem to O2@rimmus - but you do need to use it daily and log the stats back to O2: Guide: How can I sort out my network issues? 

Typically O2 do not put timelines on repairs, as access to a shared mast can be a timely exercise.

Good luck!

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