Re: pay by mobile ps5

liam4116 · ‎21-07-2025

i’m trying to add funds to my account on ps5 but i keep getting an error saying i’ve reached the spending limit o my mobile carrier service but after retrying it again i was able to add £5 and then had the same error again for hours until it let me add another £5.

MI5 · ‎21-07-2025

@liam4116

There have been a lot of problems with charge to mobile recently.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎22-07-2025

Morning @liam4116

So i can check this out, can you please PM me with your mobile number?

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Bradleycollins · ‎19-08-2025

Hey i have the same issue and it's so annoying i even changed my credit limit to £500 weeks ago but still only shows as £100 and I just spoke to someone on chat and they changed it to £600 but still unable to purchase anything no matter the amount

Oxonian · ‎20-08-2025

@Bradleycollins

If that was aimed at @Dave-O2, you need to tag him thus. 👍

O2

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