Solved: o2 number has not transferred to new phone

melliew72 · ‎20-02-2023

I have a new mobile with o2. I am an existing customer and the number has not transferred to my new phone.Can someone help ?

MI5 · ‎20-02-2023

@melliew72

If you did an upgrade you can use your existing sim. If you took a new contract through a 3rd party, you need to call O2 to migrate your number.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-02-2023

@melliew72

If you did an upgrade you can use your existing sim. If you took a new contract through a 3rd party, you need to call O2 to migrate your number.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

melliew72 · ‎20-02-2023

Thank you. I have now been able to get hold of someone on the live chat and they sorted it. Thanks for replying anyway.

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