o2 Live Chat

[just-me]

Why is o2 live chat never available?

I have recently received a bill far higher than my stated contract and

I hate talking on the phone as I have a stutter, and live chat makes things easier for me.

Times listed are 8am to 8pm, but always says  'Live chat is not available right now'.

[gmarkj]

If you have one (or more), then o2 are on social media @just-me 

Try messaging them on there:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[just-me]

Thanks for your reply.

Problem is i'm not on any social media websites.

Is there any reason why live chat is never available?

[Enlli]

I don't think Live Chat takes high priority and is only operated when customer service staff is available 

@just-me You say your bill was higher than usual. That should be something you could check out in My O2

Guide: How-to guide for My O2 

Also remember there is a 17.3% price rise effective from your first bill after April 1st...

[TallTrees]

Hi there @just-me 

Welcome to the o2 Community forum 

I  understand about social media but it could be useful for you easy to join one of them for o2 query you don't need to use it much. I probably wouldn't recommend using o2 CHAT anyway for your query.

Best wishes