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not getting voicemail on iPhone 11 Pro

ffiscool
Level 1: Joiner
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I have read lots on the issue with not getting voicemail. I have had chats online with O2, spoken on the phone and yet nothing is allowing me to get voicemail. I have reset network settings, they have requested reactivation of my voicemail etc.

 

I did change sim and tariff, which I read can sometimes be the issue. I don't know which one triggered my not getting the voicemails as I was unaware until last week that I was not getting them. It was someone saying that they had left me a message after I chased them, that started this off. I have left myself messages, heard my greeting and nothing even if I dial 901. I tried turning off the voicemail and on with 1750 and 1760 and it says that I cannot do that as my number is not known.  Makes no sense at all... they have all said (at O2) that my account is fine. I have the iPhone bolt on, iData...   

 

grateful for any more thoughts as it is doing my head in, especially when missing important calls.

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MI5
Level 94: Supreme
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@ffiscool 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ffiscool
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hi, thank you. yes, I will contact them again too.  I was wondering on here, if anyone else had had this happen and found out what was needed for it to resolve. I feel that I need to say something specific to them for them to do something. It is nothing to do with the sim, yet they feel it could be. I will update if and when I find out what caused the issue. it is soooo frustrating

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