Solved: switch up

SFP · ‎10-06-2025

Have a new iphone on switch up. the old iphone going back - data restored to new and backed up on icloud. Old phone had esim new one has physical sim.

Which option do we choose?

Keep eSIM and erase data

or

Delete eSIM and erase data?

MI5 · ‎10-06-2025

@SFP

Delete aesim and erase data

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2025

@SFP

Delete aesim and erase data

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SFP · ‎10-06-2025

Thank you!

MI5 · ‎10-06-2025

You're welcome @SFP

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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