new mobile phone

[mge]

Hello,

I have just got a new mobile phone. It is a Motorola G9 play. I have transfered the number over from my old mobile phone [Personal details removed]. It has a new sim card in it which I have registered on the website. However I cannot connect it to the o2 network. Am I doing something wrong?

[madasaf1sh]

@mge 

Did you do a sim swap at all, as these can take upto 24hours to complete.. or did you just put in the new sim card? 

Does your old sim still work? 

Have a look at this guide about sim swaps Guide: Sim Swap: a mini guide 2017 update 

Please also remove your mobile number from your post as you are liable for any scams or spam that you recieve

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