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new mobile phone

mge
Level 1: Joiner
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on ‎28-12-2022 15:35 - last edited on ‎28-12-2022 15:52 by

on ‎28-12-2022 15:35 - last edited on ‎28-12-2022 15:52 by

Hello,

I have just got a new mobile phone. It is a Motorola G9 play. I have transfered the number over from my old mobile phone [Personal details removed]. It has a new sim card in it which I have registered on the website. However I cannot connect it to the o2 network. Am I doing something wrong?

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madasaf1sh
Level 78: King of Kings
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on ‎28-12-2022 15:48

on ‎28-12-2022 15:48

@mge 

 

Did you do a sim swap at all, as these can take upto 24hours to complete.. or did you just put in the new sim card? 

Does your old sim still work? 

 

Have a look at this guide about sim swaps Guide: Sim Swap: a mini guide 2017 update 

Please also remove your mobile number from your post as you are liable for any scams or spam that you recieve

 

thread flagged as well

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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