on 26-06-2023 12:09
How much do O2 charge for a network unlock for a NON customer?
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10-07-2023 13:00 - edited 10-07-2023 13:01
10-07-2023 13:00 - edited 10-07-2023 13:01
That means that something is amiss with the phone, such as its been reported lost or stolen, or someone has done a insurance claim and then sold it to CEX (They do sell a lot of Blocked phones)..
I would just fill in the form on the website and check again, also have a look on check mend to see if there is more to it.
You can always try one of the Market Stall unlockers.
on 10-07-2023 13:38
What is ""check mend""?
I don't have the phone yet. Wanted confirmation from O2 that it could be unlocked before I purchase it. But they say it can't. Didn't provide the IMEI number. So these 2 ladies I spoke to say that it's not possible for the owner of a 2nd hand phone to have it unlocked.
I must say I find that very hard to believe because I've previoulsy bought several phones on eBay on various netowrks and been able to get all of them unlocked by the parent network.
I'm wary of market stall unlockers because I wouldn't want them to do anything that would invalidate my CEX warranty.
If I were to fill in the form on the O2 website, and it was successful, how long is the process?
on 10-07-2023 13:43
on 10-07-2023 13:43
on 10-07-2023 14:05
CheckMend is a site that will verify if a phone has been blocked.
You can unlock a phone - as others have been advised previously, you would need to use an o2 sim in it for a little while (contract or PAYG) and once the phone is registered on the network you can request the unlock.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 10-07-2023 14:10
on 10-07-2023 14:10
To be fair, I have bought a few phones in the past from CEX and 75% of the have gone back, as they where locked / reported stolen / Insurance owned phones.
I would buy from the likes of Handtec or Blackmarket, a lot cheaper than CEX and also come unlocked with a warranty and 14day change of mind.
After filling in the form its a few days
on 10-07-2023 14:15
This was me, I would be asking the seller to get it unlocked
Otherwise just don't buy yourself a lot of stress