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EBattle
Level 1: Joiner
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Hello,

 

My phone is broken and I cannot log into my o2 account as it needs to send me an SMS code that I cannot access.

I need to look at ordering a new phone, how can I do this as I cannot login to my O2 account?

 

Thanks 

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MI5
Level 94: Supreme
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@EBattle 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255 or pop in store with photo ID.

Guide: Upgrading Your O2 Phone 
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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Can you put your sim in another phone to get the text @EBattle ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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