Solved: iPhone 13 (5G) Do I need to upgrade existing O2 SI...

RichardCheshire · ‎19-11-2022

Whilst I don't live in a 5G zone, there are towns and cities near where I could use 5G. My current O2 4G SIM is in an iPhone XR.

If I upgrade, do I need a 5G sim or will my current SIM work?

MI5 · ‎19-11-2022

@RichardCheshire

Your current sim will work for 4g but not 5g.

Get a new 5g sim from O2 when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-11-2022

@RichardCheshire

Your current sim will work for 4g but not 5g.

Get a new 5g sim from O2 when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎19-11-2022

In addition to what @MI5 says above, @RichardCheshire: O2 also need to enable 5G on your account - it should come as part of the 5G upgrade from O2. Three things needed to avail of the areas with O2 5G signal: (1) a 5G-capable handset, (2) a 5G SIM in the handset, and (3) 5G services enabled on your O2 account.

More on O2's 5G coverage and plans here: https://5g.co.uk/o2/ Good luck!

Links to O2 Social Media Team here

RichardCheshire · ‎19-11-2022

Thank you very much

MI5 · ‎19-11-2022

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stewby · ‎20-11-2022

I upgraded to i13 a couple of weeks ago and the sim was my old one and it still works in 5g zones and seems to register the 5g.

MI5 · ‎20-11-2022

@Stewby wrote:
I upgraded to i13 a couple of weeks ago and the sim was my old one and it still works in 5g zones and seems to register the 5g.

You must have had a 5g sim already then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

iPhone 13 (5G) Do I need to upgrade existing O2 SIM?

RCS MESSAGING

No network available in my mobile

phone Blacklist

Automatic join of O2 wifi not working

Trying to keep number, o2 says PAC expired despite...