Can’t see upgrade options.

[Andrea_321]

I’ve been trying to upgrade my iPhone online as it says I can upgrade. Every time I click on see upgrade options, it won’t allow me to view any. All the buttons are greyed out and it won’t let me click on anything. I thought it was just on the website but I’ve been on the app too and it’s doing the same. I’ve tried to look at the phone tariffs, but again, the box is greyed out and won’t allow me to view. 

[Andrea_321]

 

[MI5]

@Andrea_321 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

Or you can call them on 0800 081 0255

Thanks

Guide: Upgrading Your O2 Phone 

If you do it in store, take photo ID with you.

[Dave-O2]

Good morning @Andrea_321 

I'm just checking in on this one, did you manage to get this sorted?

If not, please drop me a PM with some more details and i can take a closer look 👍 

[Stacey1992]

I am having the same issue. Is there something I can do in regards to “cookies” etc. or will I be best going into store? Although it was be easier for me to go through online due to time constraints. TY!

[MI5]

@Stacey1992 

If you have the same issue in the app then clearing cookies won't help.

[Dave-O2]

Morning @Stacey1992 

Can you please drop me a PM with your mobile number and i will take a closer look 👍