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Resolved! Claim Free Gift

I have recently upgraded and part of the package was a free Oppo Pad Air. When I try and claim the tablet, the site asks for the IMEI number. When I enter it, the site just resets and asks for a valid IMEI number. I have got the number from the Phone...

LeedsDan by • Level 1: Joiner
  • 1744 Views
  • 3 replies
  • 0 kudos

Resolved! Fraud - I fell for it!

Hi all,Last Wednesday I was victim of an ‘upgrade fraud’. A rather convincing chap called me from what looked like an O2 number, telling me that as a valued customer I was eligible for a discount on my tariff. I received a text with a code whilst on ...

Resolved! Some text messages not received

For couple of days I have not received text messages for 2-Factor Authentication sent from two different banks (I have made no changes to anything at all for years). But I am still receiving (at least some) text messages from private individuals. Wha...

Resolved! Signal in Lichfield is just appalling!

Why is the O2 signal in Lichfield so appalling! I barely get 4G anywhere in the city, and in Darwin Park I cant even get phone signal. What a complete waste of money! Surely someone must be aware of this and working on it. Please advise.

Alan14 by • Level 1: Joiner
  • 1455 Views
  • 2 replies
  • 0 kudos

Can’t make or receive calls

Long story. Apologies in advance had a contract with o2 for over 15 years. Added an Apple Watch on same number a few years ago. No issues. Then a year ago I looked into an upgrade. I was happy with my phone so decided a new iPad would be kinda nice. ...

Bigbear1 by • Level 1: Joiner
  • 1142 Views
  • 5 replies
  • 0 kudos

Weird texting

I had a miss call from my wife so I texted her what’s up and a random person replied?? It was under my wife’s profile card so it can’t be a mistake!! What’s going on and please no stupid replies, it’s kind of weird and seriously worrying

faborson by • Level 2: Apprentice
  • 638 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch mobile data settings

Changed my watch 2 weeks ago and can’t get mobile data set up . Keeps getting error 14

aki by • Level 1: Joiner
  • 517 Views
  • 1 replies
  • 0 kudos

Resolved! First time o2 user. What completely useless customer support.

I already feel like leaving o2 and I've not even received my SIM yet! My phone needs a second SIM [eSim], o2 support eSim, thought great they'll do. Haven't received my sim yet, but looking on the help pages under how to request a eSim. In store or c...

Shep47 by • Level 1: Joiner
  • 1468 Views
  • 2 replies
  • 3 kudos

Resolved! Not able to Send Texts on New Samsung A 13 Phone

Just got a new Samsung A13 which is an upgrade from a very old Huawei phone so having to get use to new phone. First problem was sim from old phone was too big so phoned O2 and they sent me a nano sim put that into new Samsung and managed to get the ...

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