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Resolved! Transferring Data

Hi, I need a simple step by step guide to transfer everything seamlessly from my samsung S10plus to my new Google Pixel 6 Pro. (Both on o2). (Keeping same number).Contacts, photos, apps, everything.Existing sim is in samsung phone, I've received a ne...

GM6 by • Level 1: Joiner
  • 912 Views
  • 2 replies
  • 0 kudos

Apple Watch Ultra: the dreaded code 14

Hi all I’ve had an Apple Watch since series 5, always with O2, mobile data always worked. Alas, on Friday my Ultra arrived (direct from Apple) and now I’m getting error code 14. I’ve done all the usual stuff (removed data plan from old Watch, unpaire...

Sobtanian by • Level 1: Joiner
  • 1640 Views
  • 7 replies
  • 0 kudos

Resolved! eSim in Pixel 4A

Hi, I have a Google Pixel 4A (Unlocked, ex Vodaphone) and am using my Pay Monthly O2 sim in it.The 4A has the facility to use an eSim, so I have ordered an eSim pack from O2.Before I 'bit the bullet' I thought I'd better ask for some advice here.Has ...

GerryF by • Level 2: Apprentice
  • 1549 Views
  • 3 replies
  • 0 kudos

Resolved! Moving my number to 02

Hello there, I am intended in transferring my number from Giffgaff to 02. I am in need of a ESIM and Giffgaff does not provide it yet. I wish to know if: . Is it possible to transfer the number AND at the same time order a E-SIM? I am traveling overs...

Lara5 by • Level 1: Joiner
  • 1864 Views
  • 6 replies
  • 0 kudos

Resolved! Change Tariffs

Hi there, I’m trying to change my tariff plan to the £15 bundle. 

DaniDek by • Level 1: Joiner
  • 645 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch cannot connect to e-SIM

When re-setting up my Apple Watch (which has worked with my o2 eSIM for months), after having to wipe and reset the watch to fix and unrelated fault, I went through the Mobile Service set-up process to connect the Apple Watch to my o2 e-SIM. This pro...

Siana by • Level 1: Joiner
  • 2242 Views
  • 4 replies
  • 0 kudos

Resolved! Data not showing

My data was renewed today but it’s not showing my data. I get 5gb a month which is doubled 10gb for being with virgin media but can’t get any data

Lee28 by • Level 1: Joiner
  • 444 Views
  • 1 replies
  • 0 kudos

Resolved! Paid airtime bill but no 4g service

Hi, as the title says i've paid my airtime bill but i still don't have 4g service on my phone. This has happened before because of late payment but it usually resolves itself, and it hasn't for a couple days.

Ali231 by • Level 1: Joiner
  • 1081 Views
  • 2 replies
  • 0 kudos
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