iMessage and FaceTime not activating after number port from EE

[PieMike]

Hi,

seems a popular topic. Since porting my number from EE my iMessage and FaceTime will not activate. 

I have tried all solutions posted here (network reset, restarting phone, Apple support, even sim swap) and nothing has worked

spoke to O2 tonight who have raised an issue with the IT team but if anyone help to fix this in the meantime I would be very grateful. 

[lildawgy]

i am having same issue and worried cos it says it expires in 6 days 

[Oxonian]

@lildawgy 

The best way to ensure that your post on this forum gets overlooked is to re-open an old thread that has been dormant for some time. Far better to start a new conversation and to articulate your problem succinctly. 

However, this is a customer to customer forum and we cannot access accounts. Hence, we cannot deal with your problem anyway. You will need to contact O2's Customer Service team :-

Guide: How to find help & contact O2 

There are often long delays on the 'phone lines. The best time to call is 8.00am. Alternatively, O2's social media team are well thought of ; that guide gives their contact details as follows :-

Facebook : https://o2uk.co/O2CFB

Twitter : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

[MI5]

@lildawgy has already had their issue resolved Solved: Texts not sending and “My Number” showing as Tempo... - O2 Community

[Oxonian]

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@MI5 wrote:

@lildawgy has already had their issue resolved Solved: Texts not sending and “My Number” showing as Tempo... - O2 Community

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Thank you for pointing that out @MI5 ! 👍

[w4l4]

I am having the same issue with activating iMessage and FaceTime since porting from Lebara physical sim to o2 eSim on iPhone 16 Pro Max. Phone number in icloud settings in "marked" as "Cannot be used with iMessage and FaceTime and i need sim associated with phone number xxxx". Tried everything from all knowledgebases all over the world and nothing helped. I even went to o2 store to generate new eSim but this also did not helped. I have also no access to Visual Voicemail even if o2 store staff confirmed that number has been provisioned to use in iphone. Im moving to iPhone Air in few days so replacing eSim for physical sim is not an option. HELP please!

[pgn]

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@w4l4 wrote:

I am having the same issue with activating iMessage and FaceTime since porting from Lebara physical sim to o2 eSim on iPhone 16 Pro Max. Phone number in icloud settings in "marked" as "Cannot be used with iMessage and FaceTime and i need sim associated with phone number xxxx". Tried everything from all knowledgebases all over the world and nothing helped. I even went to o2 store to generate new eSim but this also did not helped. I have also no access to Visual Voicemail even if o2 store staff confirmed that number has been provisioned to use in iphone. Im moving to iPhone Air in few days so replacing eSim for physical sim is not an option. HELP please!

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This any use, @w4l4 - as you have replied to an old post, back when the Forum had dedicated Advisors...

https://community.o2.co.uk/t5/Tech-Support/Texts-not-sending-and-My-Number-showing-as-Temporary-numb...

[w4l4]

All good now... Magically fixed itself after 24hrs

[pgn]

The magical, mysterious ways of O2, @w4l4 - glad you got sorted!

[Cleoriff]

Good news @w4l4 👍