iMessage and FaceTime not activating after number port from EE

[PieMike]

Hi,

seems a popular topic. Since porting my number from EE my iMessage and FaceTime will not activate. 

I have tried all solutions posted here (network reset, restarting phone, Apple support, even sim swap) and nothing has worked

spoke to O2 tonight who have raised an issue with the IT team but if anyone help to fix this in the meantime I would be very grateful. 

[pgn · Accepted solution]

Perhaps the Forum Account Advisor @O2Georgina can help, she is in from 8am today, @PieMike - good luck!

[O2Georgina]

@pgn  Thanks for the tag

@PieMike  I will send you a private message now

[PieMike]

Thank you @pgn  @O2Georgina @I have just replied. 

hope you can help as it’s driving me round the bend!!

[PieMike]

@O2Georgina @The problem is now resolved. Thank you so much for help. 

[iphone14promax]

hello @O2Georgina

[iphone14promax]

hello @O2Georgina. I ported over from ee to o2 yesterday and I cannot activate my iMessage or FaceTime either. can you pls help me mate as I need my iMessages working as I am missing messages that my customers have sent me.

[O2Georgina]

@iphone14promax  I will send you a private message now

[baggieboy]

I am having the same problem could you please help with this problem please

[Cleoriff]

@baggieboy 

I'll tag @O2Sarah- who is on from 8am tomorrow. She will want some information via private message so make sure you come back to your post tomorrow.