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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7048 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1733 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3662 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2980 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2301 Views
  • 6 replies
  • 0 kudos

Problems connecting to free Wi-Fi

I got a new phone yesterday, an Oppo and the man in the o2 shop transferred everything over from from old phone which was great as I am not very good when it comes to technology. The phone is great and when I got home it connected to my home Wi-Fi st...

Lorry by Level 1: Joiner
  • 175 Views
  • 4 replies
  • 0 kudos

Resolved! Internet in my Camper

I am looking to get internet within my Campervan and wondered what are the best options. Is tethering secure for example. thanks

Longbones by Level 1: Joiner
  • 152 Views
  • 5 replies
  • 0 kudos

Resolved! Outgoing calls

Hello, I need to speak with o2 about my calls, I have been cut off and need to discuss a solution, I am unemployed and need my phone to find work Regards

Josh9_ by Level 1: Joiner
  • 98 Views
  • 4 replies
  • 0 kudos

Resolved! Trying to order a sim, but having issues at checkout

I am trying to buy a sim only plan (12 months, 15GB, 8£ a month) and am having issues with checking out.Whenever I put my delivery address, I get this message: "Looking for a business address? Unfortunately we can't deliver to your work. Use your hom...

Resolved! Galaxy watch 3 stuck on rebooting mode

My watch is stuck on the galaxy watch 3 start-up screen when switched on, I have tried the obvious hard reset with the two buttons, tried all the options in the reboot menu, etc. No matter what I do, it stays stuck on the Galay watch 3 boot up screen

Day6806 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Resolved! Tablet a7

My tablet won't turn on. I have even left it om charge and still won't turn on Any ideas anyone?

Pastymore by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

Hi i have just ported my number from Vodafone to o2 and still using my Vodafone Samsung S10I cant get my wifi calling back working and from other posts it looks like i need someone at o2 to make some changes to my account. Hopefully someone can sort ...

Ceejay123 by Level 1: Joiner
  • 1122 Views
  • 5 replies
  • 0 kudos

Resolved! No mobile signal

Since the storms over the past couple of days my O2 phone signal has hugely deteriorated. From having a strong 4G signal I now have no 4G and 1 bar signal (using iPhone). O2 status checker says no problems; I’ve followed the instructions to check my ...

GregB by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos