14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 30-11-2022 19:26
on 30-11-2022 19:28
on 30-11-2022 19:28
Just tagging @O2nath_ci for assistance
on 30-11-2022 20:15
on 30-11-2022 20:15
on 30-11-2022 20:52
on 30-11-2022 20:52
on 30-11-2022 20:54
on 30-11-2022 20:54
on 30-11-2022 20:55
on 30-11-2022 20:55
on 01-12-2022 09:45
You should see a number appear near the envelope icon at the top right of the screen once you log into the community @Pepstar - this indicates you have a message (PM).
Click on it, then reply on the next screen confirming some details so Emma can access your account and try to resolve your issue.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 02-12-2022 14:02
Hi, I seem to be having the same issues as many above - unable to activate iMessage after porting from EE to O2. I am also now not receiving any OTP texts from banks, HMRC, paypal etc.
Please could someone look into whether there was an issue with the porting process @O2Sarah
on 02-12-2022 14:36
on 02-12-2022 14:36
@O2Georgina is on duty currently, @Peteyt - keep an eye on your Private Messages here on the forum so she can get some info from you privately to follow-up with O2. Good luck!
on 02-12-2022 14:49
on 02-12-2022 14:49