iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[Pepstar]

Hey I have transferred my number to O2 from Talkmobile and I also have the same issue where iMessage and FaceTime will not activate, could you help please? 😊

 @O2Ryan @O2Sarah @O2Lisa 

[Pepstar]

Just tagging @O2nath_ci for assistance  

[pgn]

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@Pepstar wrote:

Just tagging O2nath_ci for assistance  

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@Pepstar - @O2Emma is on now, for a short time - tagged and good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Pepstar I will send you a private message to look into it for you.

[Pepstar]

Thanks @O2Emma 😊, I’m new to the community so don’t know 100% how it works 👀 … what happens next? 

[gmarkj]

You should see a number appear near the envelope icon at the top right of the screen once you log into the community @Pepstar - this indicates you have a message (PM).

Click on it, then reply on the next screen confirming some details so Emma can access your account and try to resolve your issue.

[Peteyt]

Hi, I seem to be having the same issues as many above - unable to activate iMessage after porting from EE to O2. I am also now not receiving any OTP texts from banks, HMRC, paypal etc.

Please could someone look into whether there was an issue with the porting process @O2Sarah 

[pgn]

@O2Georgina is on duty currently, @Peteyt - keep an eye on your Private Messages here on the forum so she can get some info from you privately to follow-up with O2.  Good luck!

[O2Georgina]

Thanks for the tag @pgn 

@Peteyt  I will send you a private message now