14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 08-11-2022 15:00
on 08-11-2022 15:50
on 08-11-2022 15:50
on 08-11-2022 15:51
on 08-11-2022 15:51
on 09-11-2022 09:52
Thanks @jonsie, waiting for emma's reply this morning however nothing seems to of worked overnight still having activation unsuccessful and my number is on verifying. 😞 I give up.
Found out yesterday that 2 out of the 3 masts we are in proximity of have faults, one of which has been out since June. Would explain why we have had such a change in signal recently.
15-11-2022 11:36 - edited 15-11-2022 11:44
15-11-2022 11:36 - edited 15-11-2022 11:44
[deleted]
on 15-11-2022 11:43
on 18-11-2022 08:18
on 18-11-2022 08:18
on 19-11-2022 08:23
on 19-11-2022 08:23
Thank you - all seems to be working now. Thanks so much!
on 20-11-2022 09:45
on 20-11-2022 09:45
on 20-11-2022 09:56
on 20-11-2022 09:56
@Bmastergeneral wrote:Hi @O2Sarah I’m also experiencing this problem with iMessage & FT since switching from EE 4 days ago, have tried all the aforementioned solutions with no success, any chance somebody can look into this for me please?
No advisors today, @Bmastergeneral - if you have no desire to try the O2 Social Media Team, links for Twitter and Facebook just below this post, then @O2Sarah- is on duty Monday morning. Keep an eye on your PMs, and good luck!