iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[Sara87]

I am having the same issues however I haven't moved to O2, they have sent me out a new sim to try and solve issues of calls going straight through to a missed call and not even ringing along with the fact some people don't even get my messages/imessages and viseversa. 
I now have no Facetime or iMessage when I live in a remote area and rely on these to stay in contact with family. O2 are saying it must be an issue with Apple and I need to go to a store over an hour away from my home, Apple have gone through every step and still nothing is showing up apart from O2 being the route cause.

[Jumzbrukz]

@O2Lisa I’m also having the same issue, I’ve tried all of the recommended troubleshooting but still not working since I had my number ported on Thursday. Can you help me sort this please? 

[O2Lisa]

Morning @Jumzbrukz, from previous customers I have noticed iMessage can take up to 72hrs to activate. 
If you are still having any problems I’ll tag our advisor who’s online this morning @O2Sarah.

[Jumzbrukz]

Hi Lisa, it’s been this way since Thursday and still no luck activating iMessage 

[Jumzbrukz]

Is this something you can look into please @O2Sarah 

[James111]

Tagging @O2Sarah- (the "-" is needed).

[O2Sarah-]

Hi @Jumzbrukz  I will send you a private message so we can look into this for you 

[Sara87]

I am currently 120 hours in, still nothing. Two days of speaking directly with Apple as the O2 advisor on the phone told me it was an Apple issue, strangely the issue didn't appear until I did a sim swap. Same network, same number, same everything yet I am completely without iMessage or facetime.

[jonsie]

For both imessage and Facetime to not be working it's nearly always that iData is not activated on the account

I would call them again and ask them to check this

If iData is activated then make sure your APN is set to : idata.o2.co.uk

[Sara87]

When I originally called they said this was active, funny because when I have just called again it wasn't active. Call again in 24/48 hours if its still not working.....*** and then hung up!