iMessage activation unsuccessful

[Will14]

Hi, I recently got a new phone and ported my number across from EE. It has been a couple of days and my iMessage activation still says unsuccessful. I’ve tried every fix I’ve seen online and contacted Apple support who have also tried troubleshooting. They advised me that the device is working as it should and to contact my carrier. I’ve tried contacting an agent through the app but it won’t put me through. Has anyone got any tips or know someone I can speak to as this is very annoying!

[pgn]

@Will14 - 

You may need to switch to a new blank sim - the embedded number on current SIM can cause a conflict.

Follow this guide when your new sim arrives Guide: Sim Swap: a mini guide 2017 update 

Also go to Settings >Phone >My Number you should be able to edit and save your correct number.

Turn off iMessage and facetime then reboot phone before trying to activate them again.

You may need to reset your network settings if the above fails.

If you set a zero spend cap on your account, you'll need to get this changed by O2 CS.

And finally, sign out of iCloud and back in again.

Failing that, it's a call to O2 to check your account details are all correctly set-up.

O2 can be called directly:

Or reach out to O2 via Social Media, links in the URL just below this post.

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0344 809 0202	Standard UK rate
From abroad	+44 7860 980 202	Free†

Good luck!

[MI5 · Accepted solution]

@Will14 

It rakes around a week to activate once the systems have caught up.

Just be patient a little longer.

[Will14]

Ah thanks. It’s now working so I guess patience is key! 

[MI5]

You're welcome @Will14 

[Debra58]

@@O2 Lisa —-i have the same issue, would you be able to take a look for me?