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faulty alcatel portable wifi device

briand02
Level 1: Joiner
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wifi device overheating and is hardly connecting now to wifi need help getting replacement but cant see option for this only full new plan set up what do i do ??

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Enlli
Level 67: Unsung hero
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It would need to go back for repairIt won't simply be replaced is you have had it a while

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 33: Firestarter
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@briand02 

Depending on the age and value of your device, you could consider selling it on ebay as "For spares or not working". That will enable you to get a few quid for it and then start again with a new one.  

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