@kuljit
5G is only available to pay monthly customers. No PAYG tariffs are supported.
You also need a 5g sim and to be in a 5g area O2 | Service Status
If you need a new sim, pop into any O2 store with photo ID to get one for free.
If you have all this and it's still not working, contact O2 to check you have the 5G bolt on applied.
Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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