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eSIM swap

CMN74
Level 1: Joiner
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Hi 

i have requested the eSIM 

activated it

and nothing

this is really frustrating 

Message 1 of 9
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madasaf1sh
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@CMN74 

 

It can take 24 hours to activate a sim card but it normally takes around an hour. If it still isnt activated and you have downloaded it to you phone then you need to speak to o2, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call them on 0344 809 0202

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 9
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Robstarr
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my wife lost her physical sim card so requested an E-SIM.  Now in the same situation, waiting for it to register to the network and cannot make any calls.  She cannot log into her O2 account as asking her to respond to a verification request sent by text.  She obviously cannot receive texts without an active Sim card

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Enlli
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Must admit when these verification texts started I said there would be lots of people who for very vald reasons would not be able to access MyO2.

Most places have an alternative method or will send to a choice of registered numbers 

@Dave-O2 Any thoughts

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 9
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Cleoriff
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@Robstarr 

Ask your wife to follow the advice given above by @madasaf1sh 

If you use the social route you have to nudge them a couple of times to get a result

Or use Skype Guide: A Guide to Skype 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 9
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Cleoriff
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@Enlli wrote:

Must admit when these verification texts started I said there would be lots of people who for very vald reasons would not be able to access MyO2.

Most places have an alternative method or will send to a choice of registered numbers 

@Dave-O2 Any thoughts


Excellent idea @Enlli 👍

Veritas Numquam Perit

Girl in a jacket
Message 6 of 9
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MI5
Level 94: Supreme
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@CMN74 wrote:

Hi 

i have requested the eSIM 

activated it

and nothing

this is really frustrating 


@CMN74 

Make sure you remove your physical sim first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 9
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Robstarr
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Thanks Cleoriff. Appreciated

Message 8 of 9
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Dave-O2
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Thanks for the tag @Enlli 

 

I'll pass your comments to the relevant department for consideration, along with the details you've mentioned on the OTP / OTAC to Log in to MyO2 thread 👍

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Message 9 of 9
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