Switching from esim to traditional SIM due to device's incompatibly

[MOEY]

When signing up I picked the esim option to transfer my number from my old provider to 02, however I'm unable to find the esim option on my phone. I did a little searching and I found out my phone isn't compatible although 02 told me it was, I now need to switch and order a traditional SIM card.

[Cleoriff]

@MOEY 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

Esim option can be found in My O2 under INSTALL SIM.

[Oxonian]

Another option @MOEY for switching your SIM is to visit you local O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Please remember to take photographic identification (photo ID) with you ! 👍