eSIM still not activating

[SerenaSykes]

I have a new eSIM. This is the 3rd time I’ve tried to activate it and it says it can’t be activated and to contact O2 for assistance. I was on hold for 2 HOURS and 43 MINUTES today but didn’t get through!!!! 

I have have no use of my phone now for 3 days. This is not acceptable. 

[gmarkj]

Why did you need a new eSim @SerenaSykes ?
If you are changing phones, then you should be able to do a sim swap

Guide: Sim Swap: a mini guide 2017 update 

If your phone was lost or stolen then did you report it as such? there may be some bars on your account preventing you from activating it, in which case you need to speak to o2.

Guide: How to find help & contact O2 

Call at 8am or use social media.

[madasaf1sh]

@SerenaSykes 

There is nothing anyone can do on this customer to customer community.  

What error message do you get when trying to activate your esim, did you do a sim swap to the esim at all?? Guide: Sim Swap: a mini guide 2017 update 

Sorry to say you will need to keep persevering with customer services, or use social media, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)