on 08-09-2024 08:57
I recently upgraded my iPhone which included a swap from plastic to eSIM. My plastic sim is blocked but the transfer hasn’t happened. I have no eSIM or working number and the order is stuck on processing. I have contacted o2 several times over the last 5 days and been into the Lincoln store with nothing sorted. I was promised a QR code but this is still to materialise. I desperately need my number for contact from my daughters schools and banking etc
on 08-09-2024 09:04
O2 have real problems with eSIMs
Technically you should be able to install it straight from MyO2
If not consider going back to plastic or you will have this problem every time you need to swap phones for whatever reason
08-09-2024 09:05 - edited 08-09-2024 09:06
08-09-2024 09:05 - edited 08-09-2024 09:06
Deleted
Veritas Numquam Perit
08-09-2024 09:13 - edited 08-09-2024 09:13
08-09-2024 09:13 - edited 08-09-2024 09:13
eSIMs are a nice idea in theory, but a pain in practice ...
If your MyO2 is still functional after it was moved to your new phone, this may work for you -
Otherwise it is back to an O2 shop, where you could swap from eSIM back to a plastic SIM - take photo id with you, @Emma801
I see another query from you on the same topic here - please stick to one post, it keeps all info in one place. Good luck!
on 08-09-2024 09:44
On the o2 app my sim is showing as blocked so I can’t do anything via the app. I asked them to unblock my old sim and cancel the sim swap order but apparently can’t do that and then was asked to wait for another 48 hours. Looks like yet another phone call 🙄
on 08-09-2024 09:55
on 08-09-2024 09:55
Try the social media teams, they are UK based and more clued up
Links in this guide
Guide: How to find help & contact O2
on 11-09-2024 20:29
Still no joy, no response from complaints sent in. A plastic sim was posted 3 days ago, still not received and my number is still showing as blocked under the install sim tab. The only response off facebook messenger is they’ll be in touch with a resolution and a tickets been raised. Where do I go from here??
on 11-09-2024 21:23
on 11-09-2024 21:23
on 12-09-2024 20:31
on 12-09-2024 20:31
You @Emma801 might have made a mistake in submitting a complaint. It is currently taking O2 up to eight weeks to investigate and respond to complaints. And during that period, you might find that other O2 teams are either unwilling or unable to engage with you.
Let's hope that the SIM reaches you and works !
Please keep us updated on developments. 👍
on 12-09-2024 21:39
Ah well that’s not filling me with confidence. The plastic sin has arrived and can’t be activated as the previous order for the esim is still stuck at processing. Another ticket raised 🙄 not even given a time frame for calling back this time.