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eSIM not working

StephB2
Level 1: Joiner
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on ‎17-04-2024 23:56

on ‎17-04-2024 23:56

I have tried to install an eSIM as my physical Sim stopped working for some reason. I had some issues with it so I called customer services and they helped me get it activated properly. I now have realised no one can call me. It just goes straight to voicemail and I don’t get a notification saying missed call. I can call out to anyone, that works fine it’s just receiving calls. 

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jonsie
Level 94: Supreme
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on ‎18-04-2024 00:26

on ‎18-04-2024 00:26

Have you removed the old plastic sim?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎18-04-2024 08:00

on ‎18-04-2024 08:00

@StephB2 

Dial ##002# to cancel all diverts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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