eSIM Service Down Since Early Morning

[DingLeung]

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped — the signal is still not coming back.

I also went to an O2 store to ask for help, but they told me they couldn't assist me and just asked me to go home and wait.

I live in Edinburgh and I've been without signal all day. I've been unable to get any help from customer support. I’ve also seen that many others are having the same issue today. Has this problem been resolved yet by O2?

[DingLeung]

This time I went to a different O2 store, and the staff quickly helped me switch to a physical SIM.

After the change, I was able to get online immediately!

[Enlli]

Good news! Should not have to be that way.

So much inconsistencies with O2

[jonsie]

So....O2 store staff lie!

Shocked...not!

[Cleoriff]

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@jonsie wrote:

So....O2 store staff lie!

Shocked...not!

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@jonsie 

More like the left hand not knowing what the right hand is doing!!

[HybridPilot]

My boyfriend has the same issue do we know if it has been sorted yet or should we see about a sim swap? He has an e sim in an iPhone 14 pro

[MI5]

@HybridPilot 

If rebooting the phone doesn't help it will require a trip to a store, with photo ID, for a new esim.

[Enlli]

Appears the issue is sorted but some eSIMs need replacing.

Advice is for him to call into an O2 store with photo ID

[Funkybassman]

Just to confirm that Dave-O2 has kindly fixed this for me. 

[Cleoriff]

@Funkybassman 

I'll tag @Dave-O2 for you. 

[bobr666]

I was told to go to a store. However I escalated to a manager and she added my other sim number as an access number on my account. I could then get an SMS code to log in to the app and that allowed me to enable the new eSim without a store visit.