eSIM Service Down Since Early Morning

[DingLeung]

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped — the signal is still not coming back.

I also went to an O2 store to ask for help, but they told me they couldn't assist me and just asked me to go home and wait.

I live in Edinburgh and I've been without signal all day. I've been unable to get any help from customer support. I’ve also seen that many others are having the same issue today. Has this problem been resolved yet by O2?

[bobr666]

ps - service restored

[Funkybassman]

Thanks! I tried to but his name didn’t appear!

[jren207]

All sorted now.

I sent a PM to @Dave-O2 as requested and they have now resolved the problem by issuing me a new eSIM.

[SimonP2]

I found this topic as I was having a similar issue. I messaged @Dave-O2 and he very successfully resolved my issue by issuing me a new eSIM. 

Phone appears to be back to its old self. 

[asdf213]

@Dave-O2 helped me resolve this with a new esim also