couple of problems

[__Radhe_Shyam__]

Hello

I have been with O2 for some time now and since day one I never had a good coverage.

By that I mean I cant use the internet unless if I connect to a wi-fi, and I noticed other people from other networks can talk over the phone where I cannot - for example in the train, or elevator.

That was problem number 1 out of 2. It is annoying and I don't know why it has to be like that, I don't even feel like a "normal" person these days, as I cannot use maps and I cannot listen to music when I go around.

the problem number 2 is that sometimes I call or text people and they get a different number, not mine. I believe this is because when I joined O2 I wanted to keep my previous number and it has not been done properly.

Could you please have a look at problems 1 and 2? Maybe they are even related.

Also, If this is not sorted then I want to leave O2. 

thanks and regards

Marcello Miorelli

[gmarkj · Accepted solution]

Hi @__Radhe_Shyam__ 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.