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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6529 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1299 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2824 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2540 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1905 Views
  • 6 replies
  • 0 kudos

Resolved! boltons

i bought bolton and it didnt come

Sam22 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Resolved! New Sony phone

I have ordered a phone but am. Now being told its out of stock... How long till its dispatched?

Pink_lady by Level 1: Joiner
  • 93 Views
  • 1 replies
  • 0 kudos

Resolved! O2 extra

Hello, I've tried to to activate my o2 extra Disney plus account but it is not letting me activate it. What do I do about this.thank you

Alicia_ by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! Tariffs

New to o2 an. Can’t call yet should have unlimited calls yet won’t connect

Jane14 by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Calls keep dropping out!!

I have not had my phone very long (I have a Samsung s20FE) and when making/receiving calls the person I am talking to sometimes cannot hear me and then the call drops out....I have had the phone looked at by a Samsung technician and he said the phone...

Deb0308 by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong delivery address

my new mobile is going to wrong address ....help

Skyler by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Resolved! Can I delete an unwanted My02 account?

Hello, I have 2 My02 accounts. I want to delete one and keep the other. How do I delete it? I thought there would be a delete option for the account somewhere? I'm surprised there isn't! I've read that I just don't log in but I don't like this idea m...

koala321 by Level 6: Acolyte
  • 312 Views
  • 5 replies
  • 0 kudos

4G Dongle Issue

I have been using my dongle perfectly for about 2 months.It has not suddenly stopped working.I plug it into laptop, the green light comes on and then the cyan light, so i know that it is connected to network but nothing appears on the laptop and I do...