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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! speak to adviser

what is the telephone number to actually speak to an adviser

Resolved! I want to defer my air time payment due to a family crisis but can no longer find chat gurus

How can I arrange a defer of payment until 8th September 2021 due to a family crisis I was unable to pay this month's bill on time? As my mobile phone is my only contact (no land-line) I really need the phone to keep in touch with my family.Please, c...

ETW0363 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Damaged Top Up Voucher

I have a £20 O2 top up voucher but the voucher code printed on a damaged strip of a new till roll. I have all the other info as in serial numbers etc. Is there any way of retrieving the voucher code with the rest of the information? I work in a shop ...

Grant079 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! In Greece but connecting to Turkish Network

I am in Lesvos ( Greece) but keep being switched to Turkish network and therefore being charged additional costs despite manually selecting GR Cosmote as preferred network. What gives?

Chopkins by Level 1: Joiner
  • 1 replies
  • 0 kudos


Having trouble getting my data back on 

Tammy5 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have the most terrible service for data. It has been consistently bad since connecting to o2

Resolved! How do I cancel a SIM only deal I just purchased?

As in the title, I was going to change provider so I just purchased a sim only deal from O2 but I changed my mind and I want to cancel it. I've looked through the web site but I can't find any info on how to do so. Help anyone?

MistaGan by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Getting itemised bill

Can someone tellme how I can get details of itemised bill for past bills? I only seem ti be able to get current month and am requiring an itemised bill for business tax purposes

Cunny33 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Nintendo Switch

I want to get the Switch from you via the pay monthly service. It says next day delivery but then says over 6 weeks for delivery once I click on add to basket.. which one is correct please ?

Max420 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! how do i contact an O2 representative online

Hi can someone please tell me how to have an online chat with an O2 representitive about my network strength? I have tried looking all over the website and cant find a way!! Many thanks

Grez by Level 1: Joiner
  • 1 replies
  • 0 kudos