change payment details not working

[BeckyF]

I am trying to change my payment details, but when I submit it, it brings up and error message.

[MI5]

@BeckyF 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Cleoriff]

Hi @BeckyF 

If you are trying to change the date then you need to contact O2.

If it's just your bank then do it via My O2.

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and payment details will allow you to change your bank details. O2 will send you a text to make sure it's you.

[BeckyF]

This is what I did, but it brings up and error message

[Cleoriff · Accepted solution]

@BeckyF 

Ok then

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@BeckyF 

As I said above, you need to call payment management.