This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No data coverage in France

Go to solution
Matt24
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎07-04-2022 09:54

on ‎07-04-2022 09:54

Hi there, I have 60GB of data in the UK and that should continue in Europe too. however I have no data in France - is there a reason why this may be? Do I need to activate it in Europe somehow? Thanks

Message 1 of 2
331 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144078 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎07-04-2022 11:03

on ‎07-04-2022 11:03

@Matt24 

You can only use 25gb per billing period.

Guide: Roaming MegaGuide 

If less than that, Some things to try:
Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 2
324 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 144078 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎07-04-2022 11:03

on ‎07-04-2022 11:03

@Matt24 

You can only use 25gb per billing period.

Guide: Roaming MegaGuide 

If less than that, Some things to try:
Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
325 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top